- Customer Service
You may return new, unused items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. You can also email us at firstname.lastname@example.org
If you receive any damaged merchandise, please notify us in writing (email@example.com) within 7 days of receiving your order. We will issue you a credit or replace the damaged item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Unless an expedited service is requested, your order should arrive in approximately 5 to 7 business days after shipping if ordered by 12:00 noon (PST).
Your order should arrive in 2 business days after shipping if ordered by 12:00 noon (PST). Please note two-day orders placed Friday after 12:00 noon (PST) or Saturday will be processed Monday and should arrive in 2 business days after shipping. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery. This service is not available for some zip codes.
Your order should arrive the next business day after shipping if ordered by 12:00 noon (PST). Please note overnight orders placed Friday after 12:00 noon (PST) or Saturday will be processed Monday and should arrive the next business day after shipping. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery.
Alaska, Hawaii, Puerto Rico, and Guam Deliveries
Your order should arrive in approximately 7 to 10 business days if ordered by 12:00 noon (PST).
Shipments to Canada
All items ship to Canada from the US. All prices are shown in US dollars. We will add a flat rate charge of $20 shipping and $15 handling to your order to cover shipping, handling, duty and brokerage. Free shipping discounts and offers listed on our websites or in any of our social media platforms do not apply to Canada shipments.