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FAQ

 

How do Flying Buttress girls’ handbags work?

Each handbag, tech sleeve and lunch bag are designed so that you can snap on every panel onto every bag. So if you own the Booie Bag and then later add the Tommie Tote to your collection, all of the panels will fit both bags. This allows you to mix and match endlessly!  Please see our How do Flying Buttress Girls’ Bags and Panels Work photo album on our Facebook page for diagrams.

 

Can I wash Flying Buttress Handbags and Panels?

You can wash the tech sleeve and all handbags in cold water, and then hang to dry. We recommend wiping down the Yummie Lunch Bag with a damp cloth when needed, in order to preserve the insulation. Do not bleach. We recommend not washing the panels in the washing machine. Wipe them down with a damp cloth and hang to dry.

 

How long will it take to receive my order?

If your order is processed by Noon PST, we will ship out the same day via USPS (unless you select FedEx shipping option). If you order after noon PST on a Friday, it will ship out the following business day. Please visit our shipping and returns policy page for more details.

 

Do you ship internationally? 

Yes, we ship to most countries! Shipping costs are based on location but you can estimate about $40.00 to $50.00 depending on weight and size of the package. Shipping to APO/FPO is the same rates as shipping in the continental US. To get a shipping quote, you can add the bag to your cart, and then fill in your info at the bottom of the page. Please be aware that when having an item shipped into your country, Customs may charge you fees before they release your package to you. These fees are incurred by our company. If your bag arrives to you, and you are unwilling to pay the "Customs" or "Brokerage" fees that your countries Customs charges you, we will not be held responsible for returning your bag to us.

 

Returns:

We want your experience to be perfect!  If for any reason, you are not happy with your Flying Buttress bag or panel, you can return your product, in perfect condition, within 10 business days of receiving your order.
We only accept returns that were purchased from the our website, and no other retail location. Prior to returning your product, please contact us at info@myflyingbuttress.com  to request a return.  In this email, include the word, “return” in the subject line, please provide your original order number.  

Once we approve your return, you can return your bag to the address we provide. We will credit your account within 10 business days of receiving your return.  Shipping and Handling fees are non-refundable. 

 

Exchanges:

If for any reason, you are not happy with your Flying Buttress girls' bag and panel, you can exchange your product, in perfect condition, within 10 days of receiving your bag.

We only accept exchanges of bags that were purchased from our Website, and no other retail location. To request an exchange, please email us at info@myflyingbuttress.com.  Please include the word, "exchange" in the subject line, as well as your order number. 

Once you have been approved for the exchange, you will be responsible for shipping the bag back to the address provided. Once we have received your bag, we will cover the cost of shipping your new bag back to you.

 

Warranty:

Your Flying Buttress girls' bag and panel is covered under a general manufacturer's warranty for 1 year from the date of your purchase.  This warranty only includes defects in workmanship and manufacturing.

This warranty does not include scratches or tears of the surface of your bag due to misuse or abuse. This warranty does not include the wear of materials that may occur after extended use of the product. This warranty does not cover any loss of equipment or time.  If the damage to your Flying Buttress bag falls within our warranty, we will be happy to replace or repair your bag. We reserve the right to refuse warranty based on customer service discretion. Please note that we ONLY warranty bags purchased from approved retailers or our website.

To submit a warranty claim, please email us at: info@myflyingbuttress.com.  Include a photo of the damage, where you purchased your bag, your current address and phone number. If you purchased your bag from our website, please include your original order number. If you purchased your bag in a retail store, please include a copy of your original receipt.

 

What are the rules of your contests?

NO PURCHASE NECESSARY. PURCHASE WILL NOT IMPROVE CHANCES OF WINNING.

Open to US residents only. All winners must be 13 years of age or older, unless otherwise stated and/or posted.

1. Entering Contests and Choosing and Contacting Winners

Winners of random like contests will be chosen at random from likes received.

Entrants must use Facebook form to enter.

Entrants may also mail entries to Oh Well Design, LLC 531 Main Street, #601, El Segundo, CA 90245. Mailed entries must include the contest name, subject line, a valid email and postal address, and any other specific entry information requested in the contest announcement and are subject to the same entry period and rules as emailed entries.

Oh Well Design, LLC is not responsible for and will not consider incomplete or incorrect entries, or emails sent or entries mailed but not received by Oh Well Design, LLC for any reason, as potential contest winners.

Winners of all contests will be contacted at the "sender" email used to enter the contest, and the person receiving and replying to the winner announcement email will be considered the winner unless they specify another person within the reply email as the winner. Oh Well Design, LLC will mail the contest prize to the address supplied by the recipient of the winner announcement email.

Only one entry per email address used to send the email or per postal address, if entry is mailed, will be considered for contest entry, unless multiple entries are specifically allowed in the contest posting. Unless otherwise specified in an individual contest post, no person may enter any contest more than once using multiple email addresses or postal addresses.

Claiming of prizes requires an email to Oh Well Design, LLC from the winning sender email address within 15 days of being notified of winning at the email used to enter. Failure to respond shall mean that the winner forfeits the prize. Oh Well Design, LLC is not required to award elsewhere any prizes forfeited by the chosen winner(s).

2. Submission of photo, text or other content for Contests

Entries selected for display and to win "best of" contests and any other contests requiring photo, text or other content from the entrants will be judged entirely at the discretion of Oh Well Design, LLC.

By submitting any photo or information to Oh Well Design, LLC, you hereby grant to Oh Well Design, LLC and its affiliates, subsidiaries, licensees and assigns, an irrevocable, perpetual and royalty-free right to use, reproduce, edit, display, transmit, prepare derivative works of, modify, publish and otherwise make use of the submitted photo or other information in any and all media, whether now known or hereinafter created, throughout the world and for any purpose. In addition to other things, the rights granted to Oh Well Design, LLC includes but is not limited to the right to resize, crop, censor, compress, edit, feature, caption, affix logos to, and to otherwise alter or make use of the submitted photo;

By submitting any photo or information to Oh Well Design, LLC, you hereby represent and warrant that the submitted photo or information does not and shall not infringe on any copyright, any rights of privacy or publicity of any person, or any other right of any third party, and you have the right to grant any and all rights and licenses granted to Oh Well Design, LLC herein, including but not limited to all necessary rights under copyright, free and clear of any claims or encumbrances;

You acknowledge and agree that Oh Well Design, LLC shall have no obligation to post, display or otherwise make publicly available any photo or information submitted by you, and may, in its sole and unfettered discretion, remove, edit, modify or delete any photo or information that you submit to Oh Well Design, LLC;

You understand and intend that any photo or information submitted by you to Oh Well Design, LLC may be available for viewing, rating, review and comment on by the public, and understand that comments or ratings with which you disagree or are unhappy about may be published or otherwise become associated with any photo or information you submit to Oh Well Design, LLC. By submitting any photo or information to Oh Well Design, LLC, you hereby waive any privacy expectations that you may have with respect to any such photo or information submitted by you to Oh Well Design, LLC.

You hereby agree to hold Oh Well Design, LLC and its affiliates, subsidiaries, licensees sponsors and assigns harmless from and against, and hereby waive any right to pursue, any claims of any nature arising in connection with the inclusion in, publication via or display on any Oh Well Design, LLC site, or any other use authorized under these Terms, of any photo or information submitted to Oh Well Design, LLC by you;

Photos or information submitted by you to the Site shall be the property of Oh Well Design, LLC, and Oh Well Design, LLC shall have no obligation to preserve, return or otherwise make available to you or others any photos or information so submitted.

3. Awarding Prizes

Winners are solely responsible for all taxes and/or fees that may be incurred. All cash winners are required to verify proper and legal picture identification and Social Security number within 30 days of notification of winning the cash prize. Winner may forfeit any and all cash winnings if verification cannot or has not been made within 30 days. Upon proper verification, cash winnings will be awarded by check, and mailed to winner's mailing address within seven (7) business days.

Each prizewinner must supply Oh Well Design, LLC with his/her legal name, mailing address, birth date, daytime and nighttime telephone numbers. In the case of a cash winner, winner must also supply social security number.

Winners may not request substitutions of prize winnings. All winners are solely responsible for any and all taxes and/or fees, and all such additional costs that may be incurred.

Neither Oh Well Design, LLC, Oh Well Design, LLC sponsors, nor employees of Oh Well Design, LLC or sponsors may be held liable for any warranty, costs, damage, injury, or any other claims incurred as a result of usage of any winners of a prize once possession has been taken of the product by winner. Oh Well Design, LLC is not liable for any loss arising out of or in connection with or resulting from any contest promoted by Oh Well Design, LLC.

If the specified prize becomes unavailable due to unforeseen circumstances, Oh Well Design, LLC may substitute a prize of like or equal value.

For a list of contest winner names, mail a letter specifying the contest you are inquiring about and include a self-addressed and prepaid envelope to Oh Well Design, LLC, Attn: Winner List, 531 Main Street, #601, El Segundo, CA 90245.

Management, employees and families of Oh Well Design, LLC are prohibited from winning any prizes awarded by Oh Well Design, LLC.
Oh Well Design, LLC reserves the right to alter any rules of any contest at anytime. If you have any questions or complaints about an Oh Well Design, LLC contest, please contact info@myflyingbuttress.com.